The Account Manager is the primary customer interface, his main objectives is gain new prospects; through professional relationships with customers; and increasing the company sales revenue opportunity of both existing and new business.

• Identifying customer leads and initiating contacts based on Speed Send’s corporate sales cycle.
  
  
• Develop annual sales plan.
  
• Explore maximum deals opportunities within assigned area.
  
• Presenting confidently our E-procurement solution to target customers and handling contract negotiations based on Speed Send’s standard pricing matrix.
  
• Managing complete Account implementation cycle for new business acquisition based on Speed Send processes and procedures.
  
• Setting up client’s online workflow, training corporate users, and coordinating activities with other departments at Speed Send in order to maintain a high level of customer satisfaction.
  
• Meeting sales target, and measuring the client’s performance.
  
• Upholding customer’s Service Level Agreements as outlined in their contractual agreement with Speed Send, including mange contract duration, report issuing, invoicing and logistics requirements.
  
• Responsible for annual re-negotiation of client contracts
  
• Establishing a superior relationship with the lead buyer in customers’ organizations, as well as formulate an in depth understanding of customers’ behavior, preferences, attitudes, and their office environment as well as the relation with single ordering users within the organization, mainly by conducting cycled visits and regular follow up and feedback.
  
• Setting annual and quarterly targets and objectives with your team leader for each customer in your portfolio, and achieving and accomplishing your targets and objectives within the specified periods. This could be in the form of product penetration for higher revenue, improving order fulfillment, increase average order values, reducing returns, etc.
  
• Liaison with Speed Send’s customer service, logistics, marketing, and finance divisions on a regular basis to update them with customers’ developments, and any specific requirements.
  
• Maintaining and continuously updating the integrity of your customer data on Speed Send’s management information systems, mainly our CRM.
  
• Work hard on identifying areas of customer growth and future direction in terms of procurement of indirect goods and services to be able to expand customers business and revenue opportunities based on annual targets.
  
• Monitoring and Measuring customer sales, reporting to Sales Director to take corrective actions to adjust any deviations from targets.
  
• Working promptly on resolving and relieving clients complains.
  
• Prepare monthly and quarterly reports which will help both the company and the customer process improvement.
  
• Ensure competitive level in pricing & service.

Skills and Experience:

• Minimum of three year experience in Sales or Customer service field.
  
• Excellent written and verbal communication skills with the ability to communicate with the client in understandable terms.
  
• Outstanding organization and time management skills.
  
• Project Management skills.
  
• Excellent interpersonal skills.
  
• Fluent spoken Arabic and English language.

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

• Supply customers with comprehensive feed back regarding lead time delivery date according to shipment plan
  
• Enlighten customers if any updates on the system.
  
• Reduce Back Order rate by suggest alternative items.
  
• Create manual order when problem occurred on website.
  
• Help new client apply using Speed Send website.
  
• Proactive communication with customers regarding order status
  
• Research required information using available resources
  
• Handle and resolve customer complaints
  
• Provide customers with product and service information
  
• Follow up with clients and understand his need
  
• Handling customer complaints and returns
  
• Handling special requests
  
• Route calls to appropriate resource
  
• Follow up customer calls where necessary
  
• Closing order

• proficient in relevant computer applications
  
• knowledge of customer service principles and practices
  
• six months or more experience in a call center environment
  
• Good keyboard skills
  
• Relevant and comprehensive product knowledge
  
• Awareness by all alternative items

Key Competencies

• verbal and written communication skills
  
• listening skills
  
• problem analysis and solving
  
• customer service orientation
  
• organizational skills
  
• attention to detail
  
• initiative
  
• politeness and adaptability
  
• team work
  
• stress tolerance
  
• interpersonal skills
  
• attention to detail and accuracy
  
• data collection and ordering

• Managing Supplier and creditor accounts and relationships in coordination with the replenishment and marketing divisions
  
• Maintaining & Updating accuracy of supplier terms and conditions (contractual agreements) with Speed Send
  
• Closing of supplier monthly accounts, updating supplier trail balance, issuing supplier payments, managing the company’s check plan.
  
• Overseeing daily supplier account transactions – in the form of product receiving, payments, and invoice reviews.
  
• Issue monthly payables reports and analysis
  
• Audit warehouse activity – conduct receiving documents auditing and periodic stock counts
  
• Entering payables’ transactions to journals on the ERP.
  
• Preparing all required documents for audit and tax purposes.
  
• Participate in budget setting and cost control activities

Education

• 5-7 years work experience in accounting
  
• Familiar with ERP applications or accounting information systems
  
• A Team player
  
• Highly motivated and enthusiastic individual

• Compare between Client price list and Delivery notes prices
  
• Creating invoices for clients
  
• Perform credit and collections at the certain time.
  
• Enter cash receipt on G.P to credit the Client balance
  
• Keeping all clients records
  
• Filing all delivered invoices
  
• Filing and updating customer records.
  
• Processing check deposits.
  
• Receiving phone calls from customers.
  
• Billing customers for credit transactions.

• A bachelor’s degree in accountant or a relevant field.
  
• One or two years of professional experience in accounting.
  
• Acceptant level of reading and writing English language.
  
• Must be familiar with the Internet and its various business applications and have thorough knowledge of Microsoft office applications.
  
• ERP System user

Skills

• Enthusiastic, ambitious, smart in appearance and polite.
  
• Organized and contemplated
  
• Negotiable and poses an average communication skills level.